All thanks to technology

It is not a complicat issue, but if you do not do it well you can face fines and complaints of all kinds. Knowing the basic rules will allow you to have at your fingertips a database full of conversations to improve your contact center. Is it legal to record phone calls? Yes. Recording calls in a call center is completely legal . You just have to keep a few things in mind. The most important is to have a justification for the recording . This can be to improve the quality of the service, train your future agents or for legal reasons if a contract is sign.

With a compelling reason

It is enough to be able to record calls. Of course Dominican Republic Phone Number List it is necessary to report the recording. The user must be inform that the conversation is going to be record and must give explicit consent to the agent to proce with the recording. The notice to the user must inform about the purpose of the use of the data and the incorporation into a file own by the company. It is also necessary that you know the rights that you can exercise over said data: access, rectification, cancellation and opposition. Finally, as a company, you must make sure that you can keep the recordings in secure files that respect the LOPD so that no personal information is in danger or can be us for an uninform purpose.

Now that you know the legal aspects

Of recording calls in a call center, it’s time to get down to business. Doing so will allow you to go a step further in internal and training improvements. Send comment 6 call center technologies that are here to stay Feb 21, 2023 | Call centers | 0 Comments Call centers have long ceas to be offices full of telephones and a switchboard with BTC Database US thousands of cables. Currently a call center is much more sophisticat, physical lines can be sav and it can be operat from anywhere on the planet.  Today we review the different call center technologies that we have already discuss more extensively in separate articles. Now you can get to know the idea of ​​the best ones and decide which one to use.