They are vital in determining customer satisfaction and knowing where to improve. It is a task in charge of personnel control and they are responsible for indicating to you which direction your company is heading. The 5 KPIs for call centers that you should know Customer satisfaction: it is the most relevant of all. It…
Read MoreFormalizing the sale is not 100% certain, but the customer experience has been positive and it has taken a short time to find the best possible response or solution. If your company offers products or services and you have a call center , you may have to take the step and make personalization your best…
Read MoreThat we are go to present to you, you should start with the basics: the agents . It is a very good idea to train them so that they are close, know the scripts perfectly and show empathy with the clients they contact. Once this point is solv, you can think about implement one of…
Read MoreThe option that interests us is “file”. From this option you can see your archive of stories, your archive of publications and your archive of live videos. Select the last option and your latest live shows will appear there so you can download or share them. Direct ones are only sav for 30 days. Instagram…
Read MoreThe image you want to be display and it will show the camera in small. If you are go to do this, I recommend that you do a test beforehand to prevent the designs you create from be cover by the camera or what the assistants write. This functionality is only available for Apple devices…
Read MoreThe bots and, in general, the AI, will be in charge of distributing calls and decongesting certain departments . At the moment companies around the world cannot afford to replace their employees with robots: customers would not allow it. What is a CRM and what is it for in a call center? Oct 12, 2022…
Read MoreSend comment Your email address will not be publish. Mandatory fields are mark with * 5 Microtargeting Best Practices Oct 5, 2022 | Databases , Innovation | 0 Comments If you are advertising on the Internet, you are most likely interest in microtargeting . This branch of marketing is truly interesting when quality data is…
Read MoreJessica Quero Purpose: Manage the send of notifications about social mia and digital market. Legitimation: Consent of the interest party. Recipients: Jessica Quero Purpose: Manage the send of notifications about social mia and digital market. Legitimation: Consent of the interest party. Recipients: The electronic bulletins or newsletter are manag by entities whose headquarters and servers…
Read MoreWith it you can analyze Instagram, YouTube, TikTok, Twitch or Twitter accounts to see information about the results of these accounts and also about the followers they have, someth very interest for collaborations or work with influencers. Avoid clickbait, if they enter think they are go to find someth and they don’t, they will go…
Read MoreIn his favor. An example: Winter sales! All our coats ruc by 20% Hello Carlos ! By trust our company we have decid to offer you a 20% discount coupon in our entire catalog SMS Market to recover shopp carts you the cart before complet the purchase. Recover them is important, as it will translate…
Read MoreTo change the tone of the call or to know the true intentions of the client. 3.- Bots are your allies: hav automat bots will not make you lose reputation with your customers. These will make repetitive tasks faster and the client will reach a specializ agent who can solve his problem sooner. You’ll even…
Read MoreA product, service or info product. Before sell, always give quality content. Host a webinar or workshop You can also do a webinar or workshop on a specific topic that you are a professional in order to build authority. your product, service or info product. Answer frequent questions Surely there are several questions that your…
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