I want to share some tips

Know why something has gone wrong and why it has gone well. With this information, you can continuously improve your strategy. Tips for a content strategy on social networks Finally,  for your content marketing on social networks that I think are essential. Do not only create the content that interests you One of the most…

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They enter think they are go to find

You can monitor the mentions made to a brand’s account. In this case, you can use the free version of the tool, although it is limit to 1000 mentions and only 3 accounts. After that, you won’t be able to see any more mentions. Brand24 This is another tool with which you can monitor mentions…

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A call center must analyze the work

Substitution Capacity: in the times we live in, it is very common for agents and advisors to rotate between jobs and companies . One or two casualties can mean a complete collapse of a small call center , so it is advisable to have a margin of movement. Training costs and the extra workload for…

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Most of the performance metrics

To have a data system adapt to the LOPD or Organic Law on Data Protection . How the calls are sav, where and for what purpose the calls are record are some of the adaptations of this law that you will ne to be able to carry out this action. What are the advantages of…

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You will only have good news regard

They are vital in determining customer satisfaction and knowing where to improve. It is a task in charge of personnel control and they are responsible for indicating to you which direction your company is heading. The 5 KPIs for call centers that you should know Customer satisfaction: it is the most relevant of all. It…

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A forward-thinking call center will

Formalizing the sale is not 100% certain, but the customer experience has been positive and it has taken a short time to find the best possible response or solution. If your company offers products or services and you have a call center , you may have to take the step and make personalization your best…

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Have multi-channel tools will allow

That we are go to present to you, you should start with the basics: the agents . It is a very good idea to train them so that they are close, know the scripts perfectly and show empathy with the clients they contact. Once this point is solv, you can think about implement one of…

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I do not mean that you appear as in the

The option that interests us is “file”. From this option you can see your archive of stories, your archive of publications and your archive of live videos. Select the last option and your latest live shows will appear there so you can download or share them. Direct ones are only sav for 30 days. Instagram…

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How to recover a direct from

The image you want to be display and it will show the camera in small. If you are go to do this, I recommend that you do a test beforehand to prevent the designs you create from be cover by the camera or what the assistants write. This functionality is only available for Apple devices…

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There are dozens of advantages offer

The bots and, in general, the AI, will be in charge of distributing calls and decongesting certain departments . At the moment companies around the world cannot afford to replace their employees with robots: customers would not allow it. What is a CRM and what is it for in a call center? Oct 12, 2022…

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Not by the fact of making such a specific

Send comment Your email address will not be publish. Mandatory fields are mark with * 5 Microtargeting Best Practices Oct 5, 2022 | Databases , Innovation | 0 Comments If you are advertising on the Internet, you are most likely interest in microtargeting . This branch of marketing is truly interesting when quality data is…

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I comply with the precepts of the

Jessica Quero Purpose: Manage the send of notifications about social mia and digital market. Legitimation: Consent of the interest party. Recipients: Jessica Quero Purpose: Manage the send of notifications about social mia and digital market. Legitimation: Consent of the interest party. Recipients: The electronic bulletins or newsletter are manag by entities whose headquarters and servers…

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